Rules & Regulations

01 General Conduct and Behaviour

Respect for Others

Treat all fellow visitors, staff, and participants with courtesy and respect. Discrimination, harassment, bullying, or any form of verbal, physical, or emotional abuse based on race, gender, age, religion, disability, sexual orientation, or any other characteristic is strictly prohibited.

Treatment of Staff

Staff members are here to assist and ensure a positive experience. Any form of verbal abuse, intimidation, threats, or physical aggression toward staff will result in immediate expulsion and a permanent ban from the facility. Follow staff instructions at all times.

Treatment of Other Visitors

Interactions with other visitors must be positive and non-disruptive. Do not interfere with others' activities, such as encroaching on booked spaces or distracting players. Disputes must be resolved peacefully; self-escalation is not permitted.

Violence and Aggressive Behaviour

Zero tolerance for any acts of violence, including fighting, pushing, shoving, or threats of harm. Aggressive behavior, such as yelling or slamming equipment, is strictly forbidden and may involve law enforcement.

Noise Levels

Maintain a reasonable noise level. Loud music, shouting, or excessive cheering is prohibited unless part of an organized event. Personal audio devices must be used with headphones.

Children and Minors

Children under 16 must be supervised by a responsible adult at all times. Parents/guardians are fully responsible for their children's behavior and compliance with all rules.

02 Prohibited Substances and Items

Banned Substances

The use, possession, distribution, or sale of illegal drugs, performance-enhancing substances, or any controlled substances not prescribed by a licensed physician is strictly prohibited. Violators will face immediate removal.

Alcohol and Tobacco

Alcohol consumption or possession is not allowed anywhere on the premises. Smoking, vaping, or use of tobacco products is restricted to designated smoking areas.

Weapons and Dangerous Items

Firearms, knives, explosives, or any items that could be used as weapons are strictly banned. Bags and belongings may be subject to inspection upon entry.

Other Prohibited Items

Glass containers, fireworks, drones, laser pointers, or any items that could pose a safety hazard or disrupt activities are not permitted.

03 Facility and Equipment Usage

Abuse of Equipment and Property

Treat all equipment, facilities, and property with care. Intentional damage, vandalism, theft, or misuse is strictly prohibited. Users are financially responsible for any damage caused by negligence.

Proper Use

Equipment must be used only for its intended purpose and in designated areas. Do not modify, relocate, or monopolize equipment without permission. Return all items to storage after use.

Cleanliness and Hygiene

Maintain personal hygiene and cleanliness. Littering, spitting, or leaving personal items unattended is not allowed. Locker rooms must be kept tidy.

Attire and Safety Gear

Appropriate athletic attire and non-marking footwear are required for all activities. Shirts must be worn at all times. Safety gear must be used where required by the sport.

Booking and Access

Access is granted only during booked times. Unauthorized entry to restricted areas is forbidden. Bookings must be honored; overstaying may result in fees.

04 Safety and Health Protocols

Injury Reporting

Report all injuries, accidents, or unsafe conditions to staff immediately. Do not attempt to self-treat or ignore potential hazards.

Health Considerations

Do not enter the facility if you are ill or showing symptoms of contagious diseases. Follow all health guidelines mandated by local authorities.

Emergency Procedures

Familiarize yourself with emergency exits. In case of evacuation, follow staff directives without delay. Tampering with safety equipment is a serious offense.

Photography and Recording

Personal recording is allowed only with consent and must not disrupt activities. Commercial recording requires prior management approval. Drones are prohibited.

05 Environmental and Community Standards

Sustainability

Respect our commitment to the environment by recycling and avoiding waste. Do not tamper with energy-saving features.

Pets and Animals

Only certified service animals are permitted. Pets are strictly prohibited.

Advertising and Solicitation

Unauthorised posting of flyers or soliciting is not allowed without management approval.

06 Consequences for Violations

Minor Infractions

Verbal warning and potential temporary suspension for first-time minor offenses.

Major Infractions

Immediate removal, suspension of access (up to permanent ban), and possible fines for damages. Serious violations will involve law enforcement.

Appeals

Decisions on suspensions or bans are final but may be appealed in writing to management within 7 days.